Delivery and Returns Policy for Pet Harnesses and Leads

Delivery Policy

  1. Delivery Locations
    We currently deliver to addresses within the United Kingdom.

  2. Delivery Times
    Orders are typically processed within 1-3 business days. Delivery times may vary based on your location:

    • Standard Delivery: 3-5 working days

    • Express Delivery: 1-2 working days

  3. Shipping Costs

    • Standard Delivery: Free on orders over £50; a flat rate of £3.95 applies to orders under £50.

    • Express Delivery: A flat rate of £6.95 applies to all orders.

  4. Order Tracking
    When your order is dispatched, you will receive an email containing a tracking number. You can use this to monitor your delivery status.

  5. Issues with Delivery
    If your order has not arrived by the estimated delivery date, please contact our customer service team, and we will assist you.

Returns Policy

  1. 30-Day Return Period
    You may return any unused item within 30 days of receiving it for a full refund or exchange.

  2. Eligibility for Returns
    To be eligible for a return:

    • The item must be unused and in its original packaging.

    • It must be free from any damage or marks.

    • A receipt or proof of purchase must be included.

  3. Return Process
    To initiate a return, please contact our customer service team for a return authorisation. We will provide you with the necessary details for returning your item.

  4. Return Shipping Costs
    Customers are responsible for the return shipping costs unless the item is defective or incorrect. In such cases, we will cover the return shipping.

  5. Refunds
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment.

  6. Exchanges
    If you wish to exchange an item for a different size or colour, please follow the return process and place a new order for the desired item.

Contact Us

For any questions regarding delivery or returns, please reach out to our team. We are here to assist you.