30-Day Return Period
You may return any unused item within 30 days of receiving it for a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
The item must be unused and in its original packaging.
It must be free from any damage or marks.
Proof of purchase e.g. Order reference
Return Process
To request a return, contact the team at bennyandflo@outlook.com or by using the contact us page, Instagram, Facebook, TikTok.
Return Shipping Costs
Customers are responsible for the return shipping costs unless the item is defective or incorrect. In such cases, we will cover the return shipping.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment.
Exchanges
If you wish to exchange an item for a different size or colour, please follow the return process and place a new order for the desired item.
